Contact us#
maru is an independent marketplace and job board built for New Zealand’s Korean community, serving Auckland, Wellington, Christchurch and beyond. We’re a small team based in New Zealand and we read every message.
The fastest way to reach us is by email at support@marucommunity.com, and we reply within one business day. Our support hours are Monday to Friday, 9am–5pm NZST. You can also download maru on the App Store to get started.
maru is operated by Half Full, based in New Zealand.
Frequently asked questions#
How do I post an item for sale?#
Log in to your account and open My Listings, then tap Post New Item. Add the details and photos, and submit the listing for review.
How do I contact a seller?#
Use the Contact Seller button on any listing to message them directly and securely inside the app. You never have to share your personal phone number or email to make an enquiry.
Is maru free to use?#
Yes. maru is free for both buyers and sellers. There are no listing fees and no commissions.
How do I post a job listing?#
Log in and open Job Listings, then tap Post Job, add the details, and submit.
Can I edit my listing after posting?#
Yes. You can edit or remove your listings anytime from the My Listings page.
How do I report a listing, message, or user?#
Tap the Report button on any listing, post, or profile. Reports go straight to our moderation team, and we review them within 24 hours. You can also email support@marucommunity.com with the details.
Staying safe on maru#
Most trades on maru happen safely, and a few simple habits keep it that way.
When buying, meet the seller in a public place during daylight and inspect the item before you pay. Use secure, traceable payment methods, and never pay in advance to someone you haven’t met.
When selling, meet buyers in a public place and accept secure payment methods only. Never share your bank login or personal banking details with anyone.
We help by reviewing reported content within 24 hours, removing scams and prohibited items, and enforcing strict Child Safety Standards against abuse and exploitation.
If something feels wrong, stop and email support@marucommunity.com — we’d rather hear about it early.
Technical issues#
Hit a bug? Email support@marucommunity.com and let us know your device and OS version (for example, iPhone 15 running iOS 18), what you were doing when it happened, and a screenshot if you can attach one. The more detail you share, the faster we can help.
Feedback and feature requests#
Got an idea to make maru better? We genuinely want to hear it — send it to support@marucommunity.com.
Legal#
You can read our Privacy Policy, our Terms of Service, and our Child Safety Standards for the full details on how maru operates.